Do you ship outside of Europe? A: Currently, we only ship within Europe. Shipping is free for all products.
How do I track my shipment? A: Once shipped, you’ll receive an email with tracking information. Use this info to monitor your shipment’s progress.
What forms of payment do you accept? A: We accept major credit cards and PayPal for secure transactions.
How long does shipping take? A: Shipping times vary based on your location within Europe. Typically, orders are delivered within 5-10 business days.
Are there any current promotions or discounts? A: We regularly run seasonal promotions. Check our website for the latest deals and offers.
Why did I receive only part of my order? A: Sometimes items ship separately from different warehouses. Rest assured, all items will reach you. You’ll receive separate tracking codes for each item.
I haven’t received a confirmation email for my order. What should I do? A: Ensure your email address was entered correctly. Check your spam folder. If you still can’t find it, email us at contactcielodeco@gmail.com.
What’s your return policy? A: You can return items within 14 days of purchase for a full refund. Items must be new, unused, with all tags attached. Return shipping costs are covered by us.
Do your products come with a warranty? A: Yes, we offer a 1-year limited warranty on all products.
How can I get in touch with customer support? A: Reach us via email at contactcielodeco@gmail.com or through our website’s contact form. We aim to respond within 24 hours.
